Returns

Customer satisfaction is our number one priority. If you are not satisfied with the products received, we will be happy to exchange most items, minus shipping costs, within 10 days of delivery.

There are a number of items that cannot be exchanged, which are detailed below;

 

Items that cannot be returned:

  • Strands that have been broken.
  • Fabric that has been cut or altered in any way.
  • Items on sale.
  • Items sold by foot or by the yard that have been cut. (Please note that fabrics are not returnable)

To return your item you must:

  • Email us at: viviana@alonsosobrino.com. Include a brief description of the problem with the item, as well as the order and item number.
  • For your return to be approved, the item must be in its original condition and cannot be damaged in any way. Once approved, you will receive a Return Authorization Code.
  • Pack and send the items with: your name, a copy of the original invoice, and the Authorization Code.
  • Please note that you will receive a refund for the returned items, but not for the shipping costs.

*IMPORTANT: Please read carefully each product's description and information pages before placing an order for shipping or pickup:


Returns

Customer satisfaction is our number one priority, if you are not satisfied with the products received, we will be happy to exchange most items, less shipping costs, within the next 10 days of delivery.

There are a number of items that cannot be exchanged. 

 

Items that cannot be returned:

  • Strands that have been broken up.
  • Fabric has been cut or altered in any way.
  • Items on sale.
  • Items sold by foot or by yard that have been cut. (Please note that fabrics are not returnable)

To Return your item you must:

  • E-mail us at: sales@alonsosobrino.com. Include a short description of the problem with the item, as well as the order and item number.
  • In order for your return to be approved, the item must be in its original condition, and cannot be damaged in any way. Once approved you will receive a Return Authorization Code.
  • Box and send the items with: your name, a copy of the original invoice, and the Authorization Code.
  • Please note that you will receive a refund for the returned items, but not for the shipping costs.

    *IMPORTANT: Please read carefully each product's description and information pages before placing an order for shipping or in-store pickup: