Don't forget, we offer FREE SHIPPING, anywhere in the U.S. with the purchase of $50.00 or more.
At Alonso Sobrino, we are aware of the importance of getting your FABRIC and your BEADS to you in a fast and timely manner. Therefore, we strive to ship all orders within the first or second day of placement. If an order is placed on a Saturday or a Sunday, it will ship the following Monday.
We ship via First Class Mail or Priority Mail. Shipping charges will vary depending on the size of the order.
Shipping to Puerto Rico & U.S.: Starts from $5.40 on depending on the size of the order and package.
Free shipping on orders over $150.00 in the U.S. and Puerto Rico only.
International Shipping available but the shipping rates are much more expensive and will vary. Please contact us for more information.
Customer satisfaction is our number one priority, if you are not satisfied with the products received, we will be happy to exchange most items, less shipping costs, within the next 10 days of delivery.
There are a number of items that cannot be exchanged, detailed below.
To Return your item you must:
1- E-mail us at: email@example.com. Include a short description of the problem with the item, as well as the order and item number.
2- In order for your return to be approved, the item must be in its original condition, and cannot be damaged in any way. Once approved you will receive a Return Authorization Code.
3- Box and send the items with: your name, a copy of the original invoice, and the Authorization Code.
Please note that you will receive a refund for the returned items, but not for the shipping costs.
Items that cannot be returned:
1-Strands that have been broken up.
2. Fabric has been cut or altered in any way.
2-Items on sale.
3-Items sold by foot or by yard that have been cut. (Please note that fabrics are not returnable)